Germany, France

Picking up the car in Berlin was very convenient; it was just a few meters from my hotel in the city center. They offered an SUV upgrade for an additional 5 euros, which was nice, but since my driving skills are average, I decided to stick with a smaller car. The staff at Hamburg airport were quite indifferent, and they closed earlier than other rental companies on the 31st, at 4 PM, though my scheduled return time was 4:30 PM. So I returned the car through self-service and hope there are no other issues.

Easy to pick up, very difficult to return. No one inspects the car during pick-up or return. You just pick up and drop off the keys at the counter and answer a few questions. The car was very new, only 4000+ kilometers, with a top speed of 200 km/h. Great value for money, highly recommended.

This experience with Budget was good as always. Very helpful desk staff. Easy pick up process. Good condition of cars.

Wide choices of cars for reasonable price. Smooth booking process.

The car exceeded my expectations,Haven't checked the charges yet. the service in Hamburg though was arrogant, not helpful and did not function well. On my question why not someone could go with me to the car deck , the answer was just, we don't do that. So after 20 hours of traveling I had to inspect a car, then call them, then nobody came, then call them again, and then someone came and inspected it with me. WHY? why could they not send someone with me , if they knew there were scratches on that car. This is not acceptable and budget should really check wat is going on at German counters. the return was difficult because the way to car return is marked car rental not car return and Hamburg Airport is confusing in the way it is built. At the return, the guys had to do chatting in the office before they served people.

Like: the staff were very friendly on pick up and drop.
Dislike: I forgot my Apple Air Pods Wireless Bluetooth Earphones in the passenger side cup holder on drop off and when I remembered I went back to the drop of area but the car was left for wash and they can not help me to locate the car and I was late for my flight. so can u help me and contact Budget and try to find my Air Pod.