There were very few people, so no queueing. The Nissan Rogue I booked wasn't available, and they wanted me to upgrade. I refused, so Dollar borrowed a Buick Encore from Thrifty next door.
First, no staff informed me that smoking was not allowed in the car when I picked it up. Second, when I was returning the car, there were two cars in front of me being inspected. I turned off the engine and waited outside smoking. When it was my turn, the staff asked if I was Chinese. I said yes, and he claimed he saw me smoking in the car. I told him I had been smoking outside while waiting for the inspection. He ignored me and insisted that I smoked inside, charging a $300 penalty on my credit card.
There were hidden charges. They did not clearly explain that the insurance purchase was not a deposit.
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