The car was new, with only 6000 kilometers on it. It still had that new car smell. European cars might be different from cars back home; you need to press the accelerator harder, otherwise, the flow is very severe. Everything else was good, and returning the car was also very easy.

When we requested a driver change, they said it was not possible and instead suggested adding a driver. They didn't inform us that adding a driver would incur a fee, nor did they have us sign any documents. Halfway through, we received a bank deduction SMS. Calling the store yielded no response, and even when we got to the store in Fussen, the staff couldn't reach the Frankfurt store via internal phone or email. Rent-A-Car tried to help us contact them throughout but to no avail. Finally, when we returned the car, we argued our case and they didn't charge us the fee. However, this made us anxious throughout the trip, affecting our travel experience.

Picking up the car is very convenient, but there might be a queue. During the peak summer season, the counters are a bit few, and self-service pick-up is not available.

The car was amazing we were upgraded and the staff at the airport were brilliant

Great value and easy to book

Dislike: You can't drop the car before the airport is open (not open 24/7)