The car rental service was exceptional. Even though I couldn't understand what they were saying, I could feel their patience while they explained things to us. Just for that, it's a full score.
The Hertz in Hamburg had very few cars. I reserved an automatic, but they were not prepared with the right vehicle at all. There were no automatic cars available. After waiting for two to three hours, they finally arranged an automatic car, but it wasn't the model I had booked. Very disappointing.
Booked a Volvo and paid, but was given a rear-wheel-drive Opel. The steering wheel struggled occasionally on the highway. Why not offer a free upgrade when the car is unavailable?
The car rental company provided excellent service. They were attentive and considerate throughout the whole process. Very satisfied.
About QEEQ:10.0/10
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