Booked a Volvo and paid, but was given a rear-wheel-drive Opel. The steering wheel struggled occasionally on the highway. Why not offer a free upgrade when the car is unavailable?
The Hertz in Hamburg had very few cars. I reserved an automatic, but they were not prepared with the right vehicle at all. There were no automatic cars available. After waiting for two to three hours, they finally arranged an automatic car, but it wasn't the model I had booked. Very disappointing.
The car rental service was exceptional. Even though I couldn't understand what they were saying, I could feel their patience while they explained things to us. Just for that, it's a full score.
Everything was very convenient and fast, but there was an additional charge of 50 euros for an extra driver.
About QEEQ:10.0/10
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