The car rental company is very responsible. When picking up the car, the staff recorded any newly discovered scratches on the rental form. The A3's trunk space was sufficient; I easily fit a 26-inch suitcase, a 22-inch suitcase, and a handbag.

1. The staff had poor English skills, making communication difficult. 2. Pickup time was delayed by over 10 minutes from the scheduled time, resulting in an additional charge of over 500 RMB. 3. They surprised us with extra charges at pickup, forcefully adding a bunch of insurances. 4. The tire had a small scratch, and they charged over 2000 RMB, enough to replace it with a new tire. 5. Severe overcharging, taking advantage of out-of-town customers.

The lady on duty was very stubborn. We arrived two hours early and wanted to pick up the car early and return it early, but she refused, saying the price would be different if we picked it up early. Who is she trying to fool? We had to wait until her shift ended. Then a young lady helped us pick up the car early, and we also returned it early. It felt like the first person was either unfamiliar with the job or discriminating against Chinese people. I strongly complain about someone called Sevilla.

The staff's English wasn't very fluent, but their attitude was nice.

Very good experience