The car had an unpleasant smell. When we rented it, the windows were open for ventilation, so we didn't notice it. Later, we found the car smelled fishy and foul, and even spraying perfume didn't help. The smell ruined the whole trip. The experience was terrible.
The staff is nice, but there are many tricks making it difficult to guard against. This time we rented cars from different companies, and generally speaking, those run by foreigners were more professional and better regulated. This Chinese-run company takes advantage of their own people…
Will not ever be using easy rent again. So bizarre. Staff don't seem to be able to answer basic questions. Too much mucking round with pick up and a lack of flexibility when our flight was canceled unexpectedly. Staff were quite rude and difficult to understand.
Like: Friendly helpful staff when picking up car even the guy in the service department saw us after taking the car struggling in the car park with GPS on phone and came over with a phone holder . Car less than one year old . Told us exactly what they were holding on our credit card and reversed the hold while we were there on drop off.
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