I missed the cancellation window by a few minutes on the QEEQ order, so I couldn't get a refund. I ended up renting directly from the car rental company, and it went smoothly.

This company is shameless; they charged me $17 even though the tank was full when I returned the car. Unfortunately, I didn't take a picture. They also charged me $35 for towing service they claimed I added when I rented. Ridiculous!

I booked a compact car, specified 4 doors. At the store, they said they only have 2-door ones. Had no choice but to pay an extra amount daily for a mid-size car, and I couldn't choose, only got an old model Jetta. The insurance was supposedly included at the time of booking. The clerk told me it only covers when others hit you, but not when you hit others.

The service attitude is indifferent, they miscalculated the bill, spent a lot of time, but the condition of the vehicle was quite satisfactory.

The processing speed was acceptable, but there was a Hong Kong girl named Tiffany who was very misleading. The car provided was not the same size as the one booked, and there was no prior communication with the customer. Later, a manager named Steve came out and reluctantly helped to resolve it. Overall, not satisfied.