Izmir-Cesme-Alacati-Pamukkale-Fethiye-Antalya

The Proace City we got had just over 30,000 kilometers on it, which is relatively new. The handling was also good.

There was a guy who spoke Chinese at the pick-up location who insisted that the comprehensive insurance I bought was not good and tried to sell me their insurance. Almost fell for it. However, my insurance covered everything he mentioned. Although I canceled the additional insurance, I don’t know when I’ll get the refund along with the deposit. This might require additional communication later. When returning the car, the staff were cold, there were few of them, and everyone had to queue up. They even let foreigners cut in line.

The staff at the airport parking lot were quite friendly, the queue was orderly, and the car handover process was clearly explained. However, the return process was disappointing—the staff were arrogant and unclear, felt like pulling teeth. Definitely not service-oriented!

Good attitude

The service for refunding the pre-deducted car fee was very poor.