Brisbane, Gold Coast, Brisbane Airport

The staff was not very friendly in their responses, and the child booster seat I rented for 6 days should cost AUD 40, but for some reason it turned into AUD 56.

Excellent, very considerate of customers

Convenient and fast.

The service staff provided detailed explanations. When our reserved vehicle was unavailable, they offered us an SUV at no significant price difference, which was quite nice. Returning the car was also very convenient; just park in the designated rental car spot at the airport and hand the keys to the rental company staff in the airport hall. Very convenient.

I paid at EasyRentCars. I presented my voucher to the counter at Brisbane airport. First, the man up-sell me for a bigger car. I said no. I clearly remember I declined the Excess Reduction ('ER') insurance coverage at the counter. The man asked to me to sign on his little 6" screen. He didn't print me the contract as he said they're going paperless. However, I found my credit card is charged more than double of the car rent for this ER insurance. The email contract showed I accepted the ER insurance which I surely I didn't. I won't rent from Budget ever again.