Hawaii Three Islands

Good

The fees were explained very clearly.

Waited in line for two hours to get the car, extremely tiring

There were only five or six people in line, but I waited for about 30-40 minutes. The front desk staff, who looked Chinese but was an ABC, kept forcing me to buy insurance. I told them I had already purchased all the necessary insurance, but they still insisted on selling their additional insurance. It was a horrible experience. No one was responsible for checking the car's condition when I picked it up, so I'm worried they might blame me for previous scratches.

Service was warm and thorough, considerate of customers. Our 15-day trip across the three Hawaiian islands would have been impossible without the rental car. The car rental played a crucial role in enabling a perfect trip.