Island Tour

Satisfied

Customer service is slow to respond

This store has very low ratings on Google Maps. It is located at a distance from the airport, making it quite far to walk, and there are basically no sidewalks, which makes it very difficult. Additionally, their shuttle service is hard to find, and there are no clear signs indicating where to catch the shuttle. I couldn’t find the shuttle after searching for a long time, so I ended up walking... it was very hot. The staff indeed try to upsell extra insurance, giving various reasons why you need it. When picking up the car, we agreed that returning it an hour late would not incur extra charges, but when I returned the car five minutes past the agreed time, the system automatically charged me for an extra day. After noticing the discrepancy on the receipt, I complained to the return staff, who directed me to the pickup staff. After expressing my dissatisfaction, the pickup staff canceled the extra day's charge. Overall, although this store isn't exactly terrible, you need to be extra careful...

They were trying to upsell me on everything and the counter guy told me I was taking huge personal responsibilities on everything with me not buying their extra everything insurances when I did end up having lots included which was more than a bit weird.

ホノルルに空港に着いて、借りる時、 事前に、先ずはレンタカーのシャトルバス乗り場に行って、今回借りる「Dolla」社名を係に伝える。と言う案内が有れば、迷わずに済んだ。 また、借りる手続きの際、返却方法をきちんと説明して欲しかった。 返却の場所への道案内が無かったので、早めにホテルを出て返却しようとしたのですが、やはり空港周辺道路をぐるぐると迷い、危うく帰りの飛行機のチェックインに間に合わなくなるところでした。 返却時の道案内が必要です。