Rome, Bari, Montenegro, Croatia, Venice, Milan, Rome

The waiting time in line was too long... but the service attitude was great.

There were a lot of people in line, waited for about an hour.

The procedures were clear, the process was smooth, and everything was great.

It took a while to complete paperwork thus time. I’m not sure why as Zi am a Gold member and have rented from this office 4 times in the last 6 months. The car they finally gave me was not the category I rented and much larger than I wanted. I had to change it in the garage and had to wait again for a smaller car. All in all, it was a very long process to rent a car for a day.

Second time I used Hertz and found the service below average and the amount of time for picking up car way too long.