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Live chat Email us Service Code: 2951737333
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2951737333
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Frankfurt, Black Forest Road, Switzerland, Munich

Reviewed: Wed, Oct 31, 2018
About Hertz: 10.0 /10
The rental company's service was good with no extra charges.
About QEEQ: 10.0 /10

Relevant Reviews on Hertz FRANKFURT AIRPORT

Coral Edward

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Reviewed: Thu, Jul 18, 2019
About Hertz: 2.0 /10
The reserved Galaxy model was not available, and the offered Smax didn't have enough space for six people. We had to consider upgrading to a Ford Tourneo by paying an extra fee. Initially, we were told verbally that it would cost about 13 euros per day extra. After agreeing to the upgrade, I had to go see the actual car myself, which was a hassle since the Tourneo isn't available in our country, so I didn't know what to expect. After agreeing to the upgrade, the paperwork showed an additional 16 euros per day, plus a 23.5% service fee and a 19% tax, which amounted to almost 25 euros per day extra. I felt somewhat cheated but had to accept due to time constraints. Additionally, regarding the toll fees for Austria and Switzerland, I was charged 25 euros. Upon reaching the border, I cautiously asked the gas station staff, and they didn't recognize the bill I had. I ended up having to buy toll fees separately for over 40 euros. Upon returning the car at the end of our trip, I asked the Hertz counter and was told that the CROSS BORDER FEE was for taking the car across borders, and toll fees still needed to be paid separately by me. Due to time constraints, I couldn't argue further. This wasn't just a money issue; if I hadn't been cautious and asked at the border, I might have faced fines or legal issues for not having the required toll stickers on the car windshield.

Bertram Toynbee

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Reviewed: Wed, Aug 3, 2022
About Hertz: 10.0 /10
Short queues and good service attitude.
About QEEQ: 10.0 /10

Stanley Dillon

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Reviewed: Thu, Apr 25, 2019
“Frankfurt - Bonn - Nurburgring - Stuttgart - Munich - Dresden”
About Hertz: 10.0 /10
There weren't many people in the queue in the morning. The staff lady was very considerate and gave me an XC90 (I had originally booked a GLE).

Dorothy Hansom

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Reviewed: Thu, Oct 11, 2018
About Hertz: 8.0 /10
There were very few people, almost no queues. There are four counters where you can pick up the car. A young lady was very nice. However, a middle-aged woman was unfriendly to newcomers. One major dissatisfaction was that I booked a Volvo and asked if I could get one if I wait until the reserved time. They said it's impossible to get a Volvo.
About QEEQ: 8.0 /10

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Luxury | Mercedes-Benz E Class or similar
Reviewed: Fri, Feb 8, 2019
About Hertz: 4.3 /10
Hertz did not supply the ordered car but different model ,the guy at the counter was very rude .
About QEEQ: 10.0 /10

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