We chose Hertz because it was a family trip and we had kids with us, so we always rent an 8-seater from them. This time, the car was in excellent condition, and the built-in navigation system was very useful. It was a very satisfying trip.
Due to a security incident at Frankfurt Airport, the entire airport was closed, causing the flight to be delayed. Upon picking up the car, I was informed that the booked and prepaid car had been rented out. Only one similar model was left, which required an additional payment of 5000 yuan for an upgrade. Communication with customer service was unsuccessful, and I had to pay extra to get the car.
Satisfied with the car pickup at Frankfurt Airport. Not satisfied with the car drop-off at Munich train station! The address of the drop-off location did not match with the actual drop-off point!
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Customer Service
Relevant Reviews on Hertz FRANKFURT AIRPORT
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