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From Chile
+56-226665927
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From South Korea (Domestic calls only)
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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8931422333
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8931422333
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Reviewed: Mon, Aug 13, 2018
About Hertz: 2.0 /10
Due to a security incident at Frankfurt Airport, the entire airport was closed, causing the flight to be delayed. Upon picking up the car, I was informed that the booked and prepaid car had been rented out. Only one similar model was left, which required an additional payment of 5000 yuan for an upgrade. Communication with customer service was unsuccessful, and I had to pay extra to get the car.

Relevant Reviews on Hertz FRANKFURT AIRPORT

Carr Marshall

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Reviewed: Thu, Sep 5, 2019
About Hertz: 2.0 /10
The confirmed car model was not provided in the store. Even after contacting the rental company, we were still downgraded. The cross-border fee was less than 30 euros, but the tax was as high as about 12 euros; the tax accounted for nearly 50%.

Marjorie Nelly

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Reviewed: Wed, Jun 12, 2024
About Hertz: 10.0 /10
Very good
About QEEQ: 10.0 /10

Odelette Effie

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Reviewed: Fri, Aug 9, 2019
About Hertz: 2.0 /10
Aggressively pushed insurance, and my complaints were dismissed. Ended up paying for two insurances both domestically and abroad, costing over 10,000 yuan extra.

Leo MacPherson

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Reviewed: Tue, Jun 14, 2016
“Pickup and return in Frankfurt, via Cologne, Rothenburg, Metzingen, Schwangau, Berchtesgaden, Salzbu”
About Hertz: 8.0 /10
Airport location with long operating hours, making it easy to pick up the car.
About QEEQ: 10.0 /10

Page Rhys

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Reviewed: Thu, Oct 15, 2015
About Hertz: 6.0 /10
Arriving early at the counter means waiting, but the paperwork was processed fairly quickly. They specifically explained what the full insurance doesn’t cover, and the service attitude was decent.

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