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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 5034022312
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5034022312
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Reviewed: Sat, Mar 30, 2019
About AVIS: 2.0 /10
Terrible service attitude, raising prices arbitrarily! Not giving cars unless you pay! Very bad company, do not rent from them.

Relevant Reviews on AVIS Milan Central Train Station

Derrick Mond

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Reviewed: Sat, Mar 7, 2020
About AVIS: 2.0 /10
There was no insurance upsell; it was directly added to the bill.

Linda Nancy

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Reviewed: Sat, Sep 4, 2021
About AVIS: 2.0 /10
Not satisfied

Marvin Curme

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Reviewed: Tue, Jan 4, 2022
About AVIS: 2.0 /10
I've rented cars many times overseas through QEEQ, but this experience with AVIS in Milan, Italy was the worst!! They claimed the model I booked was not available and forced me to pay for an upgrade to a larger car, without attempting to coordinate or urgently arrange a new one. They gave me two choices: either pay for the upgrade or cancel the trip with a fee! Due to my fixed plans, I was forced to upgrade to a more expensive model at an additional 25 euros per day for 7 days, totaling an extra 150 euros. However, they charged 200 euros upfront on my card. When I asked why, AVIS staff pretended not to know and said the computer showed that fee. The AVIS staff were extremely rude and impatient throughout, with very poor English skills, showing no willingness to help unless I paid more. The AVIS rental location at Milan Central Station is very difficult to find. I waited in line for more than an hour because there were five people in front of me. When it was my turn, they said I was late! After the paperwork, I had to walk 15-20 minutes to the pickup point, which was in a tricky basement area. When I got there, I found plenty of Audi A1s and similar cars, but at the counter, they said there were no cars of the same model available. I asked the pickup staff about the idle Audi A1s, but they also didn't understand, stating these cars were normal. They told me to talk to the front desk, but I had already paid! It felt like they saw my urgent schedule and forced extra charges on me. After 7 days, I returned the car in Florence at a combined rental and gas station. There were no AVIS staff present, so I had to call and have the gas station staff inspect the car. Once verified, they let me leave. AVIS staff never appeared. I asked for a return receipt and email, and the gas station staff said they would send it when they returned, but I never received it. Three days later, my credit card was inexplicably charged around 800 euros! I immediately contacted QEEQ's customer service to resolve the issue. They only recorded my complaint, saying that the Italian staff were not working and would need a few days to look into it. After over a week, I finally got feedback saying the last 800 euros charged was the deposit pre-authorization that wasn't processed before and was retroactively charged. A week later, AVIS reversed the pre-authorization. Regarding the forced upgrade fees, AVIS claimed it was because I was late and no similar cars were available, hence the upgrade. I pointed out their slow service; it took one and a half hours to serve five people, with only one working counter. I waited long outside, and when I tried to explain my time was up, the staff rudely sent me back to the line outside! Eventually, they found they had overcharged me by 60 euros for fuel fees and refunded that amount. No further explanation was given. Overall, it was the worst car rental experience I've ever had! AVIS in Italy, supposedly a large international rental company, provided terrible service, with hidden and forced charges. I'll never choose AVIS again! Be cautious with AVIS in Italy! This rental experience was extremely poor!

Steward Jenkin(s)

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Reviewed: Tue, Aug 23, 2016
“Satisfied”
About AVIS: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

Wilbur Saxton

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Reviewed: Tue, Oct 6, 2015
About AVIS: 2.0 /10
Very unhappy, the provided pickup address was incorrect, the reserved car was not available, staff were arrogant, and eventually only offered a much smaller Toyota. Luggage had to be squeezed onto the seats, plus they wanted additional charges.

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