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From South Korea (Domestic calls only)
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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3828985327
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3828985327
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Great Ocean Road - Twelve Apostles

Reviewed: Thu, May 9, 2019
About Budget: 2.0 /10
I was rear-ended and returned the car to the rental company. The staff had a very unpleasant attitude, which was uncalled for! I was the victim, and I didn't want the car to be damaged either! I paid for the initial repair costs myself, and then I swapped for another car, but had to return it at the airport. The city office told me that I could claim the repair receipt at the return location, but when I got to the airport, nobody explained anything. I almost missed my flight after trying to explain for 40 minutes. Their service and efficiency were truly disappointing. However, a Chinese girl in charge of cleaning cars helped translate and explain for us, and her attitude was much better than those at the front desk. Unfortunately, there were no Chinese-speaking staff or interpreters at all at the airport. Though we could communicate, many technical terms were hard to understand. This is clearly worse compared to other car rental companies.

Relevant Reviews on Budget Melbourne Au Dtn

Julian Holt

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Reviewed: Sat, Oct 6, 2018
“Great Ocean Road”
About Budget: 10.0 /10
Good.
About QEEQ: 10.0 /10

Les Strong

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Reviewed: Tue, Mar 21, 2017
“This rental was primarily for personal matters, so the itinerary isn't very referential.”
About Budget: 6.0 /10
The service was okay. Both renting and returning the car were relatively simple. The wait time depends on the situation; sometimes it's longer when there are more people. One time, I had to wait for a car to be delivered from another location.
About QEEQ: 10.0 /10

Neil Margaret

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Reviewed: Sun, Sep 14, 2014
About Budget: 8.0 /10
The staff at the Melbourne Budget rental point were very friendly, patient, and attentive. However, some of the female employees had a poor attitude. I rented a Toyota Corolla, and the car was in good condition.
About QEEQ: 8.0 /10

Duncan Leacock

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Reviewed: Thu, Feb 26, 2015
About Budget: 10.0 /10
The service was fast and convenient, and the condition of the car was surprisingly good. Picking up and returning the car both took less than 10 minutes. There was a support phone line, which I called twice, and they answered all my questions with great attitude. Overall, it was a very good experience.
About QEEQ: 10.0 /10

Zachary Congreve

View more >
Reviewed: Wed, Nov 18, 2015
About Budget: 10.0 /10
It was fairly easy to find in downtown Melbourne. The car was in the parking garage of a building. We drove it to our accommodation to pick up luggage. The car was big enough to fit 4 adults and 4 large suitcases.
About QEEQ: 10.0 /10

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