Highway 1 Los Angeles to San Francisco

The reserved car was not available, and they should not have given us a downgraded vehicle which was too small to fit our luggage.

The pickup location was just opposite my hotel. There were two staff members, both very friendly and quick. There was a steady stream of people picking up cars.

A large company, borrowing and returning the car is very simple and convenient

Easy rental and return process, friendly service.

We had to wait quite a while for pick up for no reason really. The gentleman who served was polite and friendly but the lady was quite rude. There was also 3 drivers I presume who are hertz employees and I felt 2 of them we’re very unprofessional and unpleasant to 1 in front of us. Dropped off out of hours and had no envelope so had to fine pen and paper to write details on and post through.