Porto, Portugal

When booking through Zuzuche, I noticed there was a mileage limit on the rental options. Therefore, I didn't purchase Zuzuche's insurance but planned to buy the car rental company's insurance on-site and have them remove the mileage limit clause. At the car pick-up, I asked if I could buy full coverage without any mileage limit. The staff assured me there was no mileage limitation. Since the contract was in Portuguese, I trusted them and didn't translate it word by word. However, when returning the car, they still charged us for exceeding the mileage limit. I felt deceived, but since I signed the contract, even if I filed an after-sales complaint with Zuzuche, based on my years of experience with them, they would definitely not sincerely help resolve such issues. So, I could only accept my bad luck and consider it a costly lesson!

When handling the car pickup procedures, they added some extra costs. Due to communication issues, it took a lot of time and was hard to understand the additional charges. The experience wasn't great. It would be better to have Chinese service during pickup and a more detailed explanation of the car's operation.

The car was in very good condition. The pick up process was smooth. I was welcomed by a very friendly employee. I was offered an upgrade to a Jeep Wrangler at a very good price, which I accepted. Overall I am very satisfied with the rental.

As usually, the booking process was easy and fast. The offered price was good. I am happy to book with easyrentcars.com

I booked a BMW X2 but not available and offered a Volvo XC40 which was acceptable. Counter staff was very helpful and efficient but pick up counter was average. Overall the whole process was smooth.

N/A

As expected

Thank u