Orlando to Port St. Lucie to Miami

Last time, I was pressured to buy insurance and a full tank of gas. This time, I refused both. They insisted on selling me a full tank, claiming it would be refunded if I returned the car with a full tank. I agreed, but when I returned the car, they didn't refund me.

This company did not recognize my US driver's license. They also didn't accept the pictures of my domestic driver's license and international driver's license from my phone. As a result, I had no other choice but to rent their car last minute at a very high cost!

Third-party liability insurance was not included in the rental price, so they wouldn't let us rent without paying extra.

Very unfriendly

The counter staff at pickup just wanted to make money by adding all the charges together, totaling $303. I raised objections, but they just ignored me. I had to call the rental company for help, but the staff refused to talk on the phone and didn't allow me to take a picture of the receipt. I decided to pay first and then photograph the receipt. When asked about the charges, I said 'no', but they took it as 'yes'. The receipt amounted to over $200. After sending the receipt to the rental company in China, I found out there were three removable charges. When I asked the counter staff to amend it, they refused, saying it was past time. However, another male staff member was patient and explained everything in English, and adjusted the amount to $177 when I picked up the car. Hence, the counter staff at the airport is very deceptive!