This was the most frustrating part of my entire Phuket trip. The default collision insurance from the platform had a 10,000 baht deductible, and I didn't read the details carefully. Later, when using the car, there was a minor collision and I reported it to the insurance. The Vios we rented had a scratch on the left front fender and a small scratch on the left front light. They charged us 6,000 baht when returning the car. When I contacted the rental company’s customer service, they said I bought the basic insurance which meant the rental company could deduct up to 10,000 baht as they pleased, without following any specific repair cost - they only needed a receipt. When I noticed there was no receipt for the charge, I went back to the counter, and they were reluctant to give me one, saying I didn't buy the extra insurance. It made no sense - I paid the money and couldn't even get a receipt? After insisting for a long time, they unwillingly gave me one. When I asked why the charge was so high, they said it was because we didn't buy extra insurance, and they proudly mentioned that someone just paid over 8,000 baht for a damaged tire. For a beat-up Vios, it felt like we were renting a BMW. I bet they make a lot just from these charges. I complained to the platform's customer service, and they said they had reminded us but we didn't notice a small text note. I suspect many people have suffered as we did. If they truly cared for their customers, why not make the warning more prominent?
一言でまとめる:
Not sure if it's just this car rental company or all companies in Phuket, but I advise anyone considering renting a car to think twice. If you must rent, be sure to add insurance to waive liability. Otherwise, even minor wear and tear could cause major headaches.
YESAWAY
This was the most frustrating part of my entire Phuket trip. The default collision insurance from the platform had a 10,000 baht deductible, and I didn't read the details carefully. Later, when using the car, there was a minor collision and I reported it to the insurance. The Vios we rented had a scratch on the left front fender and a small scratch on the left front light. They charged us 6,000 baht when returning the car. When I contacted the rental company’s customer service, they said I bought the basic insurance which meant the rental company could deduct up to 10,000 baht as they pleased, without following any specific repair cost - they only needed a receipt. When I noticed there was no receipt for the charge, I went back to the counter, and they were reluctant to give me one, saying I didn't buy the extra insurance. It made no sense - I paid the money and couldn't even get a receipt? After insisting for a long time, they unwillingly gave me one. When I asked why the charge was so high, they said it was because we didn't buy extra insurance, and they proudly mentioned that someone just paid over 8,000 baht for a damaged tire. For a beat-up Vios, it felt like we were renting a BMW. I bet they make a lot just from these charges. I complained to the platform's customer service, and they said they had reminded us but we didn't notice a small text note. I suspect many people have suffered as we did. If they truly cared for their customers, why not make the warning more prominent?
Not sure if it's just this car rental company or all companies in Phuket, but I advise anyone considering renting a car to think twice. If you must rent, be sure to add insurance to waive liability. Otherwise, even minor wear and tear could cause major headaches.
YESAWAY プーケット空港の口コミ
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車は最後の日に故障して、半分の天才が修理に来て、私達の1日の車を遅らせて、いかなる賠償方案も提出しなかった。最後はいっそ一日繰り上げて同日に車を返した
聴き
YESAWAY
秒取りは、速度を讃
全体の流れはかなり顺调に、海外でレンタカー心から便利!
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サービスはとても良い、とても忍耐!いいね。
がいい!
YESAWAY
サービス态度はいい、位置もいい
探し安い価格、サービスがいい、走らせいい
YESAWAY
とても早い便利墳が今度はタイ、やっぱりこの
とても早い便利で最後の老顾客何の恩恵が良い