The car pickup experience with Thrifty in Honolulu was very poor. The front desk was constantly upselling, the pickup location had fewer cars and too many people, and we waited for over an hour. The staff assigning cars did not follow a first-come, first-served order, which was dishonest.
They said the wait for the return would be 5-10 minutes, but we ended up waiting 15-20 minutes. The first car wasn't even available, which almost made us miss our flight.
When picking up the car, they tried to sell us various insurances, which was unpleasant.
“GPS unit had faulty drop off function and lost time returning the vehicle and nearly missed flight”
About Thrifty:8.3/10
Fix the GPS, refund for its use would be appreciated
About QEEQ:9.0/10
All good
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