Avoid Hertz. The specified Volkswagen model was not available, even after walking around the entire parking lot twice. The real issue came afterward. The so-called roadside assistance was practically non-existent. I called twice at 11:00 AM Eastern Time and nobody answered for over half an hour. It wasn't until 2:00 PM that someone finally picked up. I drove the faulty car to two nearby Hertz locations for a replacement, but no cars were available. They only had lower-tier models available from other locations. To get a similar model, I was told to drive back 300 km to New York Airport. When returning the car, I was charged 1000 RMB for fuel because the tank was only a quarter full.

Convenient pickup, no need to queue.

Average

Hertz is a well-known rental car brand. Although the wait time was a bit long, the service was excellent and the staff was patient, which is more than I can say for some places back home. The store is large, easy to find, and well-equipped.

It'd be better that customer is provided with more details about the toll fee charge scheme at the counter. Tks