The process is simple and convenient.

Normal

There was a last-minute car change. The counter said that the reserved car was unavailable and offered an upgrade. After agreeing, went to the parking lot and found no car in the designated space. Asked a staff member and was told there were no cars left. They switched to another car and said it was the only one available, no other options. Very frustrating.

I repeatedly emphasized that I did not want any additional insurance or services, but Budget still added roadside assistance and personal injury insurance. Obvious fraudulent behavior!

The car was too old, the brake pedal too hard, and there was noise from the brake pads or brake axle.