I had a very bad experience. There were long queues, and the staff kept coming up with various reasons to make us upgrade the car by paying more. The car they provided wasn't the one we reserved, and the trunk couldn't even fit our luggage. We had to pay extra to get a suitable car in the end.

The service was excellent with short wait times.

When making a reservation over the phone, they said they would call back, but they never did. When we tried to extend the rental, they didn't provide the necessary information, making us go there twice. The prices at the store are ridiculously high; even Americans say the service is terrible. We won't consider this company again.

エコノミーを予約していましたが、 サーフボードを持っていたので、チャージ無しでSUVに替えてくれました。 ありがとう！mahalo!

Super service

Everything (Price, car, service) was super.