Almost all the rental and return staff were Indian. I felt like I was in India. However, the service was efficient and courteous, as expected from Hertz.

The process was very fast, returning the car was convenient, and the credit card pre-authorization was released quickly.

Pretty good! The staff were very friendly.

The queue to pick up the car was very long. However, the service was very enthusiastic. There were no Chinese-speaking staff, but they had prepared Chinese translation documents for key communication topics (car models, insurance, etc.), which were clear enough to understand.

Convenient and fast