Once the car is rented out, they don't care anymore, couldn't get any useful information from them

Very slow, poor service efficiency

Rented the car in Florence and returned it in Rome. Checked everything when taking the car, but the staff in Rome inspected it down to the tiniest detail and blamed us for everything. Italians must be really desperate for money. Been driving for ten years and never encountered such a scam.

The service is very professional, and the staff are both efficient and courteous.

Not many people in line, and the service was efficient. The parking lot is right across the street. The staff are very willing to accompany you to pick up the car and provide a brief guide on its functions.