The staff was very friendly. My English is not very good, I can understand simple words but get confused with long sentences. He patiently explained everything to me over and over. He said that they need to authorize 1200 euros on my credit card, which I initially didn't understand and got scared because I thought they were asking for an extra 1200 euros. I told him I had already paid for everything, including the most expensive insurance. He explained that the insurance money doesn't go to the company. If there is an issue, they need to charge my credit card first for repairs, and then the insurance company reimburses me. I finally understood after his long explanation.
Returned the car half a day early in the evening, and the €2000 deposit was refunded the same night. There was some upselling during pickup, but after repeated confirmations, it took about 40 minutes of waiting and discussion to get the car. The car's horsepower was slightly weak; when driving uphill with four adults and one child, the accelerator had to be pressed to the maximum to make it.
Terrible pick up process. Told we could extend our rental time by call the main number. When I called I was told that I could not change the return date or time
About QEEQ:8.0/10
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