Northern California San Francisco

Overall service is mediocre. They change vehicles without notifying customers, the internal seats are quite dirty, and the cars are relatively old. The return process is very casual without a thorough inspection. To avoid disputes, I took photos and videos when picking up and returning the car.

The service was okay and quite patient, but I didn't get the car model I wanted.

The service was okay, but I had to wait 10 minutes for my turn.

When we arrived to pick up the car, the originally reserved Ford Escape was unavailable. I mentioned we were filming a show and needed a Ford vehicle, and they immediately upgraded us to a Ford Edge at no extra cost! Our English is not good, but Budget used a phone to translate English to Chinese for us! Very considerate!

I had to wait for over an hour. There were only about 7 or 8 people in line. It's not like there were too few staff members, they were just slow. This kind of service would be unacceptable back home... I won't use this company again.