Northern California San Francisco

Overall service is mediocre. They change vehicles without notifying customers, the internal seats are quite dirty, and the cars are relatively old. The return process is very casual without a thorough inspection. To avoid disputes, I took photos and videos when picking up and returning the car.

I had to wait for over an hour. There were only about 7 or 8 people in line. It's not like there were too few staff members, they were just slow. This kind of service would be unacceptable back home... I won't use this company again.

Very polite and good attitude.

It's fine. Seems like it's run by Middle Eastern people.

need faster pick-up service, wait in line for almost a hour