See above

All went well from this perspective

When I arrived at AVIS, there were 10 groups of customers in line (each group might have 2 or 3 people with one rental order), but only one counter was open. About 10 minutes later, a second counter opened. It took an average of 15 minutes per group, which was very slow. I waited over an hour for my turn. I hope AVIS can increase their staff to speed up the process when there are many customers waiting in line. Because of the long queue and limited counters, I couldn't inspect the vehicle for damage when I picked it up. Later, AVIS claimed I had an accident and scratched the car, which wasn't true. Since I had full insurance, I'm now waiting for further processing after receiving an email from AVIS about the damage.

We arrived at midnight, and there was only one staff member. We had to wait for 2 hours, which was highly inefficient.

Unexpected charges appeared. Had to communicate twice to find out that there was an additional fee higher than the rental cost.

They made life easy for me . No stress

Life made easy