The car pickup was fairly smooth, the counter was easy to find, and they took us to the car for inspection. Returning the car was extremely troublesome; we couldn't find the parking lot at all. We circled the airport several times and, in the end, couldn't figure it out. We gave a policeman 50 MYR to lead us back. We had less than two hours left to catch our flight.

They charged us an extra fee but refunded it later!

The driver seat was tilted and uncomfortable, eventually giving me back pain. No shuttle to the terminal us a big obstacle. I was almost late to my flight. Return address was not clear!!!

The car wasn't exactly what was advertised but it was pretty similar. And the car was in really good condition. I would recommend it.

Customer service needs to be improved. This is my second time with Europcar and probably the last time.