Picked up the car at Milan Airport, then went straight to Lucerne, Switzerland. Stayed in Switzerlan

Has Thrifty been acquired by Hertz? When picking up the car in Milan, Thrifty orders were handled at the Hertz counter, basically, it was a Hertz booking. Hertz is very inefficient, took a long time in line, and it took two hours to get the car. The originally booked Ford C-Max was unavailable, so Hertz gave us a Nissan Qashqai for free. In Italy, you are allowed to drive to other developed Western European countries (UK, Germany, Switzerland, etc.). We added one additional driver; with taxes and service fees, the total cost was quite high, nearly half the original rental fee. I have a very poor impression of Hertz. Back in 2016, I rented a car in Brisbane, and Hertz charged more for an upgrade because the car I originally booked was unavailable. I didn't expect to book a car with Thrifty only to end up with Hertz again.