Road Trip Around Maui

Tina Robbins

United States

Reviewed: Mon, Apr 29, 2019

About Budget: 4.0 /10

When I picked up the car, I told them I had prepaid all fees and didn't need any additional charges. I asked to add my daughter as the second driver, they said it would be $13 per day. I mentioned it should include two drivers. They said the second driver can only be the spouse. I argued that it didn't make sense, but they insisted it was their policy. I decided to add my daughter, declined all other services, and signed a document they presented to me. When returning the car, they charged me nearly $100 more, including $65 for the second driver and $48.93 for other fees, claiming I had signed for all these charges. This is outrageous!

1 days rental

Relevant Reviews on Budget Kahului Airport

Yedda Murray

United States

1 days rental

Reviewed: Tue, Jun 4, 2019

“Maui Island”

About Budget: 8.0 /10

The wait time at the rental point was too long. However, when it was my turn to complete the paperwork, the process was quite smooth. Although they tried to upsell insurance, they didn't hassle me when I declined, unlike other rental companies where rejecting their insurance leads to intentional delays in processing.

Annabelle Robeson

United States

1 days rental

Reviewed: Thu, Mar 21, 2019

About Budget: 2.0 /10

Terrible experience. We waited over an hour to get the car, and they gave us the wrong one. The staff was rude. The car key was broken and often didn't start the car. Contacting customer service was useless; they just ignored us. Absolutely awful, we will never choose this company again to save a little money.

Andrea Conrad

United States

1 days rental

Reviewed: Sat, Mar 2, 2019

“OGG~Wailea~Lahaina~Hana”

About Budget: 8.0 /10

It was the peak time for flight arrivals when we got there, and we had to wait in line for nearly two hours to get the car. The process itself was smooth, and the staff were very friendly without trying to sell any additional insurance.

About QEEQ: 10.0 /10

Cash Stevenson

United States

1 days rental

Reviewed: Thu, May 5, 2016

About Budget: 10.0 /10

The car rental location at Maui Airport is quite far, but there's a shuttle bus. When there are more customers, they open more counters. I had to wait about fifteen minutes. They asked us a few questions and if I didn't mind a two-door car. Very considerate and quick service.

About QEEQ: 10.0 /10