Highway 1 in the US

Very satisfied

Initially, they gave me a car larger than the one I booked (I reserved a 7-seater SUV). I was about to accept it, but it felt too big to drive comfortably. I went back to explain my concerns, and the staff was very nice and accommodating. They persisted and eventually found the model I wanted.

Poor vehicle maintenance led to a breakdown during the trip. When we called AVIS, they asked us to tow the car to a designated location, but later denied instructing us to do so. There was no replacement of the same type available, so we had to downgrade. They also refused to compensate the difference. The company is careless and dishonest.

The wait time for picking up the car was quite long. The staff kept persuading us to upgrade the vehicle, and the pricing was not very transparent. The return process, however, was fairly simple and smooth.

Convenient and fast, good quality cars that are relatively new, and the car use instructions were explained patiently. However, it is still advised to adapt to the car a bit before hitting the road.