The deposit was withheld without explanation. I only realized it several hours later when I received a text message. When I asked about it while returning the car, they finally provided an explanation. The wait time was very long, it seems their business is too good.
We arrived at the store on time but were told the car we reserved was unavailable and were offered a Hyundai instead, which was far from what we wanted. We had to pay extra to rent a Skoda. How can they operate this way? I suggest avoiding this rental company as they don't reserve the car you book!
The lady didn't know the rule even though she was working there for 27 years as she claimed.
The rule is if somebody has an Indian driving licence and they are travelling germany for short term (less than six months) they can hire a car with the same indian driving licence with out an IDP.
I requested her and tried to explain her but she wouldn't listen, although i've hired a car so many times in germany & UK with the same licence.
She made me go to the local police station and when they confirmed then she gave me the car.
This whole process took 2 hours and i was so much depressed by all this.
About QEEQ:10.0/10
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