Originally booked vehicle was fine without an upgrade, but was misled by sales into an unnecessary upgrade. Sales also misled about fuel charges, road tolls, etc., and didn't install an automatic payment device. Very poor experience.
Mostly great. However, they parked cars in the exit of the pickup area, so it was very difficult to pick up the car. We had to find someone to help. Unfortunately, they were unable to remove the blocking vehicles, but they were able to remove a vehicle on the far side which allowed us (with some difficulty) to leave.
Budget are pretty good
I buy insurance etc through QEEQ which is first class, be aware that budget like to upsell
Also pay by plate for toll’s on the Illinois web site, it doesn’t always work and budget will take payment from your card but it’s not that expensive if they do
Remember to take photographs of mileage and fuel level on collection and drop off !!
About QEEQ:10.0/10
QEEQ are the way to go when renting a vehicle
I highly recommend this company
Hassle free and easy
We've rented cars multiple times in the US, and this was the first time we were asked for a cleaning fee several days after returning the car. We never eat in the car, filled up the tank before return, and cleared out plastic bags and empty water bottles, leaving only 5-6 unopened bottles. We don't drink beverages. The car was very tidy both inside and out. We only took one photo of the car's exterior, not the interior. When we returned the car, it was inspected on the spot, and they deducted toll fees from our deposit. We even asked if everything was fine, and they said yes, so we left and headed to the airport. A few days later, they sent photos showing signed windows and a messy interior, which was not our doing. The car could have been rented to others in those days. We can't understand why we should pay for cleaning. They insist we caused this and need to deduct $125 for cleaning. We don't know if this is Budge's doing or if it's a decision by the rental platform.
Great service. Initially booked a Ford Edge, but they didn't have one, so they offered a Chevy Tahoe, which was also unavailable. Finally got a Grand Cherokee. Budget is quite reliable, and I've always rented from them when traveling in the US.
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