Banff, Lake Louise, Icefields Parkway

We arrived locally at around 19:15, and there was no line. The process was quick, but the staff's attitude was not very good. They spoke English in a way that was hard to understand, requiring them to repeat. The response was 'I told you before.' The car return details were also not explained clearly.

It was fine.

Hertz's service is really frustrating. Both the pick-up and drop-off processes were extremely slow, extremely slow, extremely slow!

all good except the GPS system that I rented was without charge and had some difficulty driving in a strange city and GPS died on me out of the gate- was fine after I put a full chage on it

did everything as promised all good

I would appreciate it if your staff was more aware of 3rd party booking conditions. Also, I don’t appreciate your staff automatically tacking on a 2 hour charge at drop off when I was on time. I don’t think that I should have to contest a charge that clearly wasn’t necessitated.

Your re-booking for a better price was excellent. I certainly recommended friends to you when this happened. Also, details about what to expect, and what I should avoid when dealing with the car rental company were very much appreciated.