Queued for an hour to pick up the car; got charged over $300 as a deposit. In the end, I found out it was for full insurance which was added secretly.

Very satisfied

They promised a Ford Escape or a similar grade vehicle, but we got a Mitsubishi instead, which was quite a letdown. The price might be lower than booking at the store, but it's due to the downgrade in car model. It's not a problem with Budget, but rather the third-party service QEEQ, which I wouldn't use again.

Budget initially directed me to a car that was not in the car park, I returned to the office where the staff found me an alternative car.

The agent aimed to please.