Never choose Hertz for car rentals. The queue is long, and any foreign member can cut in line ahead of you. The wait is at least half an hour, and their attitude is terrible. In my many times renting cars abroad, this was the worst experience. Most importantly, they didn't give me the car I booked. I reserved an Alfa Romeo Giulia, but they gave me a Volkswagen Touran instead, claiming it was an upgrade. There were only two adults, so why would we need an MPV? If it hadn't been raining, and my wife and kids hadn't been waiting for an hour and a half, and since it was past the free cancellation period due to the long wait, I would have canceled the order.

The staff at Hertz were really nice, and the return process was very efficient, taking just a few minutes.

Poor service attitude, arbitrary price increases, did not recognize our app reservation. Took a lot of effort to resolve.

There were undisclosed potential taxes, but they were directly deducted. The rental showed 11,000 in the order, but more than 1,000 in additional taxes were charged. Very bad experience.

No service in Chinese, no support for UnionPay cards, high fuel prices at the return station, but the return process is fast