Never choose Hertz for car rentals. The waiting time is long, and any foreign member can cut in line ahead of you. The wait was at least half an hour, and the staff's attitude was poor. In all my overseas car rentals, this was the worst experience. Most importantly, they did not provide the car I wanted. I booked an Alfa Romeo Giulia but got a Volkswagen Touran instead, claiming it was an upgrade. Do two adults really need an MPV? If it weren't for the rain, my wife and child waiting for an hour and a half, and the long wait time, I would have canceled the order.
Terrible service, arbitrary charges, unclear explanations. I was charged an extra 30 euros for refueling service just because I returned the car with about 5% less fuel, without any prior or on-site notice. I even mentioned the fuel issue when returning the car. Additionally, there were several unexplained charges of tens of euros, which was completely unexpected.
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