Simple and fast

The staff's attitude was extremely poor during car rental. They didn't have the model we initially reserved and didn't explain why, just provided a so-called equivalent model. When we tried to discuss changing the model with the staff, they were very rude and even made discriminatory remarks.

Very good

Issues about the e-pass rental fees and toll fees need to be clearly stated on the platform. Every time, I end up getting tricked. This time, I didn't dare to get an e-pass because I was worried about high rental fees. Unexpectedly, it's all cashless tolls. We passed through about two toll stations on the first day, and later the bill came to $52.25.

Max and Chris at the JFK rental car were amazing. So friendly with customer.