Incredibly convenient

Pickup time was 18:00 and return time was 18:00. We arrived at the counter around 17:30. After rejecting a bunch of extra charges the service staff introduced, the payment list still included an extra hour of rental fee just because we arrived half an hour early. After negotiation, the return time was changed to 17:00, avoiding extra charges. We almost ended up with a car of the same group, but fortunately refused it and were willing to wait, which took about fifty minutes.

I always use Alamo's self-service kiosk, so not having to deal with the counter is the best experience for me.

Charged twice multiple times: Paid the full amount on the app when booking, then charged the full amount again by Alamo at the rental location in the US.

Like: Great car.
Dislike: Alamo nearly didn't honour the booking as we have debit cards not credit cards. Caused frustrating delays.