It's my third time renting a car, and this time from this company. Extremely dissatisfied! Make sure to inspect the car for damages before picking it up! When I picked up the car, the person who was supposed to inspect it said they were off work. They intentionally told me to leave, and someone inside shooed me away. I felt uneasy because who picks up a car without inspecting it? Now I realize these people are really bad. I've learned my lesson. It was dark and windy, and impossible to see. When I returned the car, they inspected it very thoroughly and blamed even the smallest scratches on me. I absolutely did not cause them, and they admitted I didn’t. But they said someone else must have hit me and since I didn’t buy full insurance, which is more expensive than the rental, I had to pay for it myself. It’s all a scam.

Renting a car was quite convenient.

They were very picky about the translated documents provided by the rental service, insisting on purchasing their insurance; otherwise, no car pickup.

Additional fees applied when we picked the vehicle up including a 'one-way service fee'. Prepay fuel fees were for a larger vehicle that we ended up not receiving, but we were billed the higher amount anyway. Overall, around £30 in surprise fees. Won't be using again.

What a TERRIBLE experience. I waited with dozens of other people for 90 minutes!!! Totally unacceptable. And the manager was clearly uninterested in the situation. We didn’t get the car we rented but I just couldn’t wait any longer. I will not rent from Budget again.