Because we arrived after 10 PM, there were very few people.

The Asian-looking male receptionist tried to add over a hundred dollars of unnecessary insurance without explanation and asked me to click 'agree.' Luckily, I noticed this by following the guidelines from the car rental website. When I asked him to change it, he added another $60 or so for GPS without any explanation again. I had to emphasize that I had already purchased and prepaid for everything I needed before he finally corrected it to zero. This is a typical case of taking advantage of Chinese customers. You can upsell, but you must explain it—this is deceptive.

Everyone, please be careful with the Budget car rental store. I've rented cars many times, and this is the first time I've encountered hidden charges that I was unaware of, which were forcefully added. I've applied for after-sales service, and a week has passed with no resolution. Where is the efficiency?

Charged an unexplained fee of $86

I rented a Ford Escape. The counter staff suggested that they would try to see if they could upgrade our car for free. They helped us upgrade to a Toyota 4Runner which was great. The staff claimed it would be free. But I was charged the upgrade free in the end which I overlooked in the small print and signed for.