Was told no cars were available upon pickup and had to wait at least 7 hours. The staff at Los Angeles Union Station were very rude. However, the hotel staff at The LA Hotel were excellent.
We encountered a very rude store service employee who had a terrible attitude. He clearly had cars available but refused to rent one to us, making us wait for an hour until another supervisor-like person came to assist us. During this time, we could hear him mumbling about wanting Thanksgiving off.
The parking and rental locations are very easy to find. I rented the lowest tier Lechi, but it was unavailable later. They upgraded me to a higher tier model. They were really friendly.
At Union Station, an Indian staff member was rude, leaving me aside while constantly being attentive to other customers, showing clear signs of discrimination. After waiting patiently for over an hour and loudly asking 'why?' did he finally give me the keys. The car was not the one I reserved, and the seats were a bit dirty. It was a bad experience!
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