They didn't provide the reserved car and didn't offer a free upgrade to an equivalent or better car. Various upselling of additional services, which is related to the sales point and the staff, not the company itself. The location was Melbourne Airport.

The rental location is convenient and easy to find, the service attitude is very good, and the staff are very attentive. Picking up the car is very easy, and the car is in excellent condition. I rented a car that was less than a month old and had only driven 1,700 kilometers. The car was very clean inside and out when I picked it up. Returning the car took less than a minute. I'll choose Hertz for my next trip and hope their service is as good in other countries.

There was a long queue around 10 AM at the airport location. After confirming car availability via walkie-talkie, we had to wait another ten minutes.

Hertz is very professional, the car was in great condition. This Toyota Corolla had only run a few hundred kilometers, and it worked perfectly fine.

Professional service with no extra sales pitches