Great Ocean Road

Previously, including right after arriving in Australia, I rented a car from Europcar. They usually have European cars, and the quality is quite good. I never had any issues before, so I only checked the car body before renting and overlooked the rims. When returning the car, they claimed there were scratches on the rims that I caused. It was obvious that the marks were old damage, as even the tires had no scratches. Trusting them turned out to be a trap. The same thing happened again. The rental checklist only showed four damages, but upon inspection, I found damages on the rims and glass.

The car rental and related insurance fees were fully paid on the Zuzuche website. However, at the local store, I was required to pay an additional 100 AUD deposit...

After returning the car, I handed it over to the staff without any issues. Once I returned to my country, I found out that nearly 10,000 RMB had been deducted from my account. They claimed I didn't refuel the car, and that I had used one car for 11 days when I only rented it for 4 days. I contacted customer service and provided my flight ticket and refueling receipt, which led to a refund of just over 400 RMB for the fuel. When I inquired further, they said it was all insurance charges. How could insurance for a 4-day rental cover 11 days? Additionally, when they deducted the amount from my credit card, a transaction fee was already taken. Even after the refund, I'm still out on the transaction fees, and there's over 9,000 RMB unaccounted for. Is there any chance I would rent from you again?

The instructions were clear and the service was excellent.

Good

Easy to book