Condition is okay

Other rental companies have staff to greet customers in the international arrivals hall, but Nissan did not. The rental company staff did not pre-record the car's scratches on the form; they only noted them when the customer pointed them out. It was raining when we picked up the car, and the vehicle was parked outdoors, which made it difficult to inspect the body.

The service attitude was pleasant. There was no need to wait in line and the process was very quick.

The drop off was a nightmare. We keyed in the map code as instructed and was lead to a point where we cannot find the drop off point. Asking people around us didn't help. The number given is not contactable. Had to call the airport branch and was asked to call the customer service number, and was then informed that we have to key in the phone number(which was different) into the gps. They then explain that we have to drive down to the basement, which was not obvious. Better provided information from the start would have helped.

Like: Car was slightly smaller than I expected but not too bad. Extremely fuel efficient so a net positive.
Dislike: The staff didn’t think to include an ETC (auto toll device) even though I asked about it and there was a car reader in the vehicle. For a >2 week rental that should be the default approach. If you are renting in Japan make sure they include it or you will be messing about with cash at toll gates (or worse, finding gates not opening as you expect).