Budget Catania Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Chapman May

Italy

Reviewed: Sat, Nov 30, 2019

About Budget: 2.0 /10

The car model was downgraded without a refund for the price difference. They even said that at my price, it's impossible to rent a BMW (implying that even if they have BMWs, they wouldn't give it to me), and forcibly downgraded me to a Fiat. They pushed insurance hard, claiming the insurance bought on the platform wasn't full coverage (even though I chose the most expensive option on the platform). Their attitude was okay at first, but it changed immediately when I said I wouldn't buy insurance on-site. In the end, I was forced to buy insurance under threats (even though I called the platform's customer service in China for help, they couldn't do much). It felt like the pre-sale, during-sale, and post-sale attitudes were completely different. The experience was terrible, and I won't use Zuzuche again.

1 days rental

Relevant Reviews on Budget Catania Airport

Edison Chamberlain

Italy

1 days rental

Reviewed: Fri, Jan 31, 2020

“Catania-Palermo”

About Budget: 2.0 /10

Absolutely avoid this Italian company, Budget. They are a rip-off. They push expensive insurance when picking up the car, and if you refuse, they give you an attitude. There's no staff present when you pick up the car. Even though we took photos of numerous scratches when we picked up the car, they were extremely strict during the return inspection and blamed all old scratches on us. They didn't acknowledge the photos we showed them. The damage estimate was shockingly high. Be very careful with this company.

Florence Bronte

Italy

2 day rental

Mini | Ford Ka or similar

Reviewed: Sat, Oct 27, 2018

About Budget: 2.0 /10

Very dissatisfied. They didn't reserve the agreed-upon car model for us, didn't inform us about the upgrade fee which turned out to be very high, and their bill had many more charges than the one from Zuzuche. The price tripled from 237 euros to over 800 euros. In a foreign country with language barriers and tight schedules, we were angry and helpless. Not sure if this is like the previous rental where many charges were based on final billing, but we ended up paying over 800 euros for just three days, turning 237 euros into more than 800 euros. It was a nightmare and I would never dare to rent a car here again.

Robert Joseph

Italy

1 days rental

Reviewed: Fri, Mar 15, 2019

“Catania-Syracuse-Noto-Modica-Agrigento-Catania”

About Budget: 2.0 /10

They were very picky about the translated documents provided by the rental service, insisting on purchasing their insurance; otherwise, no car pickup.