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+1-8007618913
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+1-2897685366
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+81 3-4578-4029
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From Chile
+56-226665927
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+57-6017940262
From Malaysia
+60-392125422
From Mexico
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6944449361
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6944449361
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Reviewed: Fri, Nov 29, 2019
About KOOCAR: 6.0 /10
When picking up the car, the staff gave us a training on local traffic regulations. For drivers who are not very familiar, a road test is required. We initially arrived late, and the preliminary training and test drive took too long. We waited over an hour to get the car. After many years of self-driving rentals abroad, we have never encountered such a strict rental company. The staff had extremely stringent requirements for the drivers. One driver, with decades of driving experience in China, made some minor errors due to unfamiliarity with the surroundings and different traffic rules. As a result, the staff deemed this driver unfit to drive unless we paid an additional 2000 SGD insurance fee. This exorbitant fee led to a dispute, and the staff even threatened not to rent the car to us. Since we were not familiar with the area, we had to compromise and negotiate with the rental platform after getting the car. Rent-a-Car's response was prompt, and after receiving my feedback, they contacted the rental company, and eventually, we only had to pay an additional 15 SGD per day for the insurance. While I do not deny the rental company's safety training processes, I believe their evaluation method is inappropriate. The local laws allow Chinese drivers to drive, and we had comprehensive insurance. We care about safety more than the rental company does. When educating us on local traffic regulations, the rental company should correct any driving mistakes and allow for more practice. After all, it's not that we can't drive; we are just unfamiliar with the local rules. Judging a driver's ability based on a five-minute test drive and attempting to charge exorbitant insurance fees is unacceptable.
About QEEQ: 10.0 /10

Relevant Reviews on KOOCAR Christchurch airport

Juliet Wyclif(fe)

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Reviewed: Wed, Dec 11, 2019
About KOOCAR: 10.0 /10
Excellent service, they went out of their way to pick us up at a distance. When we got stranded due to flooding, they helped us check road conditions and extended the rental.
About QEEQ: 10.0 /10

Cyril Marcus

View more >
Reviewed: Wed, Jul 25, 2018
About KOOCAR: 10.0 /10
Very satisfied. We called from the airport and they picked us up within minutes.
About QEEQ: 10.0 /10

Griselda Nathaniei

View more >
Reviewed: Thu, May 3, 2018
About KOOCAR: 10.0 /10
No queue, the pickup location was in the suburbs which was great because there were fewer cars, allowing us to get used to the right-hand drive.
About QEEQ: 10.0 /10

View more >
Medium SUV | Toyota RAV4 or similar
Reviewed: Mon, Aug 17, 2020
About KOOCAR: 6.0 /10
The car I picked up was not the same as the one I had booked. This was very disappointing. The person at the pick up location was not able to provide any information about this and the contact from Koocar was available only by phone and did not pick up when I called. they then responded by text and were quite rude. Koocar would also not allow me to take the car without signing onto additional insurance.
About QEEQ: 7.0 /10
Koocar is a questionable choice. although providing very low prices, service was terrible.

Vee

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Medium SUV | Toyota RAV4 or similar
Reviewed: Mon, Mar 23, 2020
“Great”
About KOOCAR: 9.3 /10
You can talk to the staff ,he always respond yours. Reasonable price and Reliable .
About QEEQ: 10.0 /10
Easy to book and understand to conditions
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